Returns and Exchanges
All of our cameras/items are sourced and inspected personally by us and we work very hard to ensure that they do not have defects or problems unless stated. We only list products we are confident that our customers will be satisfied with and put a lot of time into providing the highest accuracy in our product photos and description. That said, we understand problems may happen due to the nature of vintage items -
We gladly accept returns or exchanges within 14 days of delivery if the item arrives defective outside of the detailed conditions when purchased or any initial defects are detected upon receiving the item. Please:
1) Contact us within: 14 days of delivery
2) Ship item(s) back within: 30 days of delivery*
There are certain situations where refunds or exchanges will not be granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Buyer contacts us more than 14 days after receiving the product.
- Buyer changes mind.
*Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If the item is being shipped internationally, we highly recommend using a tracking service as we will not be responsible for any parcels lost in the process.
Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.
If you haven’t received a refund after 30 days, please firstly double check with your bank/credit card company as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or simply click here.
Have more questions?
Contact us here!